Helpful website guides
for ActonBV clients
Our Knowledgebase provides clear, practical guidance to help you manage and understand your website. Browse short articles, watch helpful videos, and download PDF guides where available.
Simple guidance, when you need it
We know that managing a website can raise practical questions from time to time. This section has been created to give our clients easy access to useful guidance, without needing to understand technical language. Articles are written in short, clear steps. Some include screenshots, embedded videos, or downloadable PDFs that you can save and share with your team.
Popular Guides
Start with the most commonly requested topics
Downloadable guides
Where appropriate, our articles include downloadable PDF guides. These are useful for internal reference, staff handovers, or sharing with colleagues who help manage your website.
Need more help?
The Knowledgebase is designed to answer common questions. If you need direct assistance, please choose the option below that best matches your request.
Support Desk
For bugs, issues, or something not working as expected.
If you notice a problem with your website, please contact our Support Desk. This helps us track your request properly and assign it to the right person. Support is available during normal business hours.
Please include the website address, a clear description of the issue, and screenshots where possible.
Contact Sales
For content editing, new features, or additional website work.
If you need help updating website content, adding a new section, creating a new page, or developing a new feature, our team can provide an estimate or advise on the best approach.
This is the best route for planned changes, content updates, design improvements, or new functionality.
Website Training
For refresher training or help using your website.
If you or your team would benefit from a training session, we can provide practical guidance tailored to your website. Training can cover page editing, image uploads, forms, accessibility, or general website management.
Customer Success Manager
For discussing the services we provide for your website.
If you would like to review your current website services, discuss your Care Plan, or better understand how Acton BV can continue to support your website, you can book a call with our Customer Success Manager.
This is the best option if you want to discuss your current website support, available services, or how we can help you get more value from your website.